Shipping policy

Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. Expect an email to let you know your order is on the way.

Shipping Rates and Estimates

We currently offer shipping to the following countries: United States

(For shipping to other countries, please visit madmonq.gg).

All orders are shipped from Alabama, US.

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated Delivery Time	Price
Standard Shipping	2-6 business days	$6.95
Standard Shipping*	2-6 business days	FREE

*A free shipping option is available for subscription orders and one-time orders with a total value exceeding $55.00.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

You can track your order via a tracking link in the confirmation email or on the carrier web page.

Lost or Stolen Packages

We are not responsible for lost, stolen, or delayed packages due to incorrect shipping details provided by the customer.

If you experience issues with delivery, please contact the shipping carrier directly.

Damaged or Missing Items

In the event that your order arrives damaged in any way, please email us as soon as possible at support@madmonq.gg with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Returns & Refunds

Please refer to our Refund Policy.

 

If you have any questions, don't hesitate to contact our support team at support@madmonq.gg