Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@madmonq.gg.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@madmonq.gg.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Money-Back Guarantee

We stand behind the quality and effectiveness of MADMONQ® products. If you’re not satisfied, we’ve got you covered with a full money-back guarantee.

  • If you’re not happy with our product for any reason, please contact us at support@madmonq.gg.
  • We’ll work with you to address your concerns, possibly offering usage tips or solutions tailored to your experience.
  • If you’re still not impressed after we’ve worked together, we’ll happily process a refund—no need to send the product back.  
  • This guarantee applies to your first purchase of each MADMONQ® product and must be claimed within 60 days of purchase.  
  • We reserve the right to refuse a refund in cases of suspected abuse, such as repeated refund requests for the same product.

 

Refunds

We will notify you once we’ve received and inspected your return or reviewed your money-back guarantee query, and we’ll let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your refund, please contact us at support@madmonq.gg.